If you are unhappy with the quality of firewood we will exchange it for a different batch or different type of firewood. We reserve the right to charge a R200 petrol charge to exchange.
If you are not entirely satisfied with the quality of your firewood you are eligible to return your firewood.
To be eligible for a return, your item must be unused and in the same condition that you received it. If you have opened one or two bags of firewood you are still eligible to return your firewood.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the firewood.
If your return is approved, we will initiate a refund to you via EFT (we will request your banking details), your refund should arrive within 3 working days from date of return.
We charge R250 to collect the firewood from your premises, or you can drop it off at our yard free of charge. The cost of return shipping will be deducted from your refund.