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Returns & Refunds

If you are not entirely satisfied with your purchase, we're here to help


If you are unhappy with the quality of firewood we will exchange it for a different batch or different type of firewood. We reserve the right to charge a R200 petrol charge to exchange.


If you are not entirely satisfied with the quality of your firewood you are eligible to return your firewood.

To be eligible for a return, your item must be unused and in the same condition that you received it. If you have opened one or two bags of firewood you are still eligible to return your firewood.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the firewood.

If your return is approved, we will initiate a refund to you via EFT (we will request your banking details), your refund should arrive within 3 working days from date of return.

Return Shipping

We charge R250 to collect the firewood from your premises, or you can drop it off at our yard free of charge. The cost of return shipping will be deducted from your refund.

Complete Your Order

Please complete the form below. We will review your order and email you an invoice. We accept EFT or COD. We will schedule an appropriate delivery day with you, delivery can take 1 - 2 days

Product Quantity Delivery Price Price
Grand Total:

Your cart is empty, add some firewood or anthracite to complete your order.

Contact Info

Fill in your contact info so we can email you an invoice and schedule your delivery

Delivery Info

Fill in your delivery address and any special instructions you may have

Need help? Call us on 081 390 3814