We deliver and accept returns in South Africa only.
Non-defective returns and exchanges
If you would like to return or exchange non-defective firewood, you must contact us within 3 days of delivery.
To qualify, the firewood must be unused and in the same condition as when delivered. If you have opened 1 or 2 bags, you may still return the unopened, unused balance of the order.
For customer-requested returns or exchanges of non-defective firewood, a R450 collection fee will apply.
Defective, incorrect or poor-quality firewood
If the firewood is defective, not of acceptable quality, unsafe, or not what you ordered, your rights under the Consumer Protection Act apply.
Please contact us as soon as possible after delivery so that we can assess the issue and arrange an appropriate remedy, which may include a refund, replacement, or exchange.
Refunds
Once returned goods have been received and inspected, we will confirm the outcome.
If a refund is approved, it will be paid by EFT within 3 working days. We will request your banking details for the refund.
Return method
Returns are handled by collection from your address.
Important
This policy does not limit any rights you may have under the Consumer Protection Act.